At Paw Collectives, we value the trust our customers place in us and strive to provide a smooth and transparent shopping experience. We work with trusted fulfillment partners and logistics providers to ensure that orders are processed efficiently and delivered as quickly as possible.
Once an order has been placed and payment has been successfully confirmed, it typically enters our processing queue within one to five business days. During this time, orders are verified, packaged, and prepared for shipment through our fulfillment network.
Delivery times depend on the destination and the shipping carrier responsible for transporting the package.
Estimated delivery timeframes are:
United States: 5–15 business days
International: 10–25 business days
These delivery windows begin after the order has been processed and shipped.
Once your order ships, you will receive an email confirmation containing your tracking number. Please note that it may take a few days for the tracking information to appear within the carrier’s system while the shipment moves through logistics processing centers.
If you purchase multiple items in one order, your products may arrive in separate packages. This occurs because items may ship from different warehouses or fulfillment partners. Splitting shipments often helps ensure that items arrive faster rather than delaying delivery while waiting for all items to ship together.
While Paw Collectives works closely with logistics partners to deliver orders as quickly as possible, shipping timelines are estimates and may occasionally be affected by factors outside our control.
Possible causes of delays may include:
customs inspections
severe weather conditions
national holidays or peak shipping seasons
transportation disruptions
carrier processing delays
We appreciate your patience should any of these circumstances occur.
Customers are responsible for ensuring that their shipping address is accurate at checkout. Paw Collectives cannot be held responsible for packages that become undeliverable due to incorrect or incomplete addresses provided by the customer.
If a package is returned to the sender due to an address error, additional shipping fees may be required to resend the order.
For international shipments, customers are responsible for any customs duties, taxes, or import fees required by their country’s customs authority. These charges are determined by the destination country and are not included in the product price or shipping cost shown during checkout.
If tracking information indicates that a package has been delivered but you cannot locate it, we recommend taking the following steps:
Check around your property or mailbox area.
Ask neighbors or household members if they accepted the delivery.
Contact your local carrier or post office for additional information.
While Paw Collectives cannot assume liability for lost or stolen packages after confirmed delivery, our support team will do our best to assist you in locating the shipment and resolving the situation.
At Paw Collectives, we want our customers to be satisfied with their purchases. If something goes wrong with your order, we will work with you to find a fair and efficient resolution.
You may qualify for a refund, replacement, or reshipment under the following circumstances:
The item arrives defective or damaged (photo or video proof required).
You receive the wrong item.
Your order does not arrive within 45 days of shipment.
The shipment is confirmed as destroyed or returned during transit through no fault of your own.
In order to process claims related to defective or incorrect products, customers must provide clear photo or video evidence of the issue.
Before sending any items back, customers must first contact Paw Collectives through our Contact Us page so that our support team can review the situation and provide return instructions if necessary.
Return requests must meet the following requirements:
Requests must be submitted within 15 days of delivery.
For faster assistance, we recommend contacting us within 10 days of receiving your order if you believe a return may be needed.
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Certain situations do not qualify for refunds or returns. These include:
Buyer’s remorse or change of mind.
Ordering the wrong size, color, or product.
Clearance or final sale items.
Items damaged due to misuse or mishandling.
Products showing normal wear after use.
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are typically processed within three to five business days and issued to the original payment method used for the purchase. The exact time required for the refund to appear in your account may depend on your payment provider.
For lower-cost items, our support team may offer faster solutions such as:
a partial refund, or
a replacement shipment
This approach often resolves issues more quickly than requiring a return shipment.
For non-defective returns, Paw Collectives may apply a restocking and repackaging fee of up to 35% of the order value, in addition to any return shipping costs. This fee helps cover logistics and handling expenses associated with returned merchandise.
If an item is confirmed to be defective, damaged, or incorrect, Paw Collectives will cover the return shipping cost when a return is required.
If you have any questions about your order, shipping status, or return eligibility, please contact Paw Collectives through our contact us page. Our customer support team is committed to helping resolve issues quickly and ensuring that every customer receives the assistance they need.
